| Item | Reason |
|---|---|
| Account registration | Free — no charge to register |
| Essential Plan ($29 CAD) | Digital good, delivered immediately |
| Premium Plan ($49 CAD) | Digital good, delivered immediately |
| Memory Page add-on ($9 CAD) | Digital good, delivered immediately |
| SMS credit bundles (any size) | Prepaid consumable digital good |
| Unused SMS credits at account deletion | Consumed digital balance, non-recoverable |
| Planner subscription — current billing period | Access continues until period end |
| Planner subscription — prior months | Already delivered service |
| Item | How It Works |
|---|---|
| Failed SMS delivery | Credits consumed by a failed message (invalid number, carrier error) are automatically returned to your account balance within 24 hours. This is a credit restoration — not a cash refund. |
SMS messages and digital plan access are delivered instantly and cannot be "returned." Once an SMS is sent, we have already paid our carrier (Twilio) for that message. Once a plan is activated, all features are immediately available.
We believe in being upfront about this — that's why this policy is displayed on our pricing page, at checkout, and here. No surprises.
In rare cases of a verified billing error on our part (e.g., double charge, incorrect amount), we will issue a full correction immediately. Contact support [at] maplevow [dot] ca with your receipt and we will resolve it within 1 business day.